Guarantees, Shipping & Return Policies

Guarantees

The Pollution Control Products store www.erosionpollution.com and the Silt Barrier Product store www.silt-barriers.com are part of Granite Environmental, Inc.

Our Postal Address is:

PO Box 780928 Sebastian, Florida, 32978, USA

We guarantee all our products to be brand new and fully as described. We ship no seconds, or any inferior variations.

We also guarantee that your shopping experience will be a secure and enjoyable one. If your shopping experience is substandard in any way, please contact us +1 772-646 0597 m-f 8am-5pm EST or through this form...

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Freight/Delivery

Ex-works, Sebastian FL 32958, but not limited to. All freight charges are prepaid and add unless other arrangements are made. Orders will be shipped via UPS whenever possible. Granite adds a nominal handling charge to UPS shipments. If consignee billing is desired, we require the UPS consignee number of the company that will receive our products. We require the number to release the order. The distributor who places the order is ultimately responsible for all unpaid UPS charges. When UPS limits are exceeded, we will strive to ship the least expensive, most direct way, taking into account good product condition, unless instructed otherwise.

Granite Environmental, Inc maintains a very high standard when shipping your orders quickly. All of our Stock products are shipped within 1-2 business days. Should a product be out of stock, we'll notify you of the delay immediately. If that happens (not likely), we will tell you when the item will ship, if custom manufactured, confirm shipping date is acceptable to you, and, ask if you prefer to cancel your order. All goods are shipped via commercial freight carriers and are subject to their specific terms & conditions. Granite Environmental, Inc reserves the right to withold any order for processing for any reason.

Payment Terms

If granted payment terms - Net 30 days. All orders invoiced at prices prevailing at date of shipment. Interest will be charged at 1.5% per month on any overdue balances to a maximum of 18%pa.

Damaged Good or Shortages (on Prepaid Shipments only)

Shortages

- If an order arrives without all items shown on the packing list, a notation must be made on the delivery receipt and customer service advised immediately.

Noticeable Damage -

Upon receipt, check products carefully. Note on delivery receipt any damage or abnormality. Delivery receipts signed complete, without any noted discrepancies, will be the responsibility of the consignee and not Granite Environmental. Notify customer service regarding any problems. Granite Environmental is not responsible for product that has been reshipped from the original destination.

Concealed damage

- Any hidden damage must be reported to customer service within 2 days of receipt of shipment. Do not return product until you have notified a customer service representative and have a Return Goods Authorization ("RGA") number.

Collect Shipments are the responsibility of the consignee.

Return Policy

RGA number must be obtained from customer service. RGA requests can be made up to 7 days from date of purchase.

Product must be in original packaging and not used. No discontinued or obsolete items will be accepted.

Customer pays return freight charges. As goods ship from various warehouses globally the return address may not be the same as listed on your invoice. To avoid incurring costly expenses to yourself please consult with our RETURNS DEPARTMENT prior to initiating any return. (use contact form above or call Tel. +1 772-646-0597 M-F 8am to 5pm EST. )No additional fees apply when a return is due to product defect or freight damage.

A 20% re-stocking fee, along with Freight costs will be applied towards your refund. A return authorization and receipt must accompany all returns.

Granite Environmental, Inc reserves the right to refuse any return not in compliance with the above.

Special orders (non-stock items), cut or manufactured to specifications, are not returnable.

All products on packing slip must be inspected upon delivery. Take off packaging material, inspect carefully for any damage upon transit. All damage should be documented and product refused if you do not wish to keep the merchandise. The same day you receive the merchandise call Granite Environmental, Inc on +1 772-646-0597 to report the damaged goods.

Product Specifications

Specifications of all products are subject to change without prior notice, when such changes achieve improved product appearance, design or performance.

Weight: All weights are approximate and may vary.

Dimensions and Color: Dimensions and color will vary and are selected based on production efficiencies. Should a specific color or size be required it must be requested prior to order and confirmed upon invoice.

Product Suitability

Every effort has been made to accurately describe our products and to define their general usage. No other performance claims are implied or will be recognized, in the event of improper product selection. Buyer has the responsibility to determine the suitability of product selection and assumes any and all liability relating thereto. PLEASE CONTACT OUR CUSTOMER SUPPORT DEPARTMENT IF IN DOUBT.